1. About Our Jewellery
Deendayal Soni and Sons Jewellers is a Jaipur-based jewellery business specialising in handcrafted Kundan Meena, Jadau, Polki, traditional gold jewellery and customised ornaments.
Our jewellery is created through specialised craftsmanship, traditional techniques and individual production processes. As many pieces are manufactured to order, production and delivery timelines depend on the design, materials, complexity and specifications of each order.
2. Order Processing and Manufacturing Time
Most custom-made jewellery orders require approximately 25–35 working days for manufacturing after order confirmation, receipt of the agreed advance payment and approval of the design and specifications.
Complex or highly detailed jewellery may require approximately 45–60 working days or longer. The estimated manufacturing period will be communicated when the order is confirmed.
These timelines are estimates unless a specific deadline has been expressly confirmed in writing. Supplier delays, customer-requested changes, material availability, public holidays and circumstances beyond our reasonable control may affect production.
Manufacturing time and shipping time are separate.
3. Ready-to-Ship Products
Products marked as ready to ship are subject to stock availability and final verification before dispatch.
If a product becomes unavailable after an order is placed, we will contact the customer to discuss the available options and any applicable refund.
4. Shipping Charges
Applicable shipping, insurance, special packaging and other delivery charges will be communicated before the order is finalised, where applicable.
Any free-shipping offer will be subject to its stated terms and conditions.
5. Secure Packaging and Delivery
We take reasonable care when preparing jewellery for dispatch. Depending on the value and nature of the item, secure packaging, tracking, insurance or additional delivery verification may be arranged.
Delivery will be made to the address provided and confirmed by the customer. Customers are responsible for supplying accurate recipient details, telephone numbers, PIN codes and delivery addresses.
A signature, identity verification or other security procedure may be required by the courier.
6. Delivery Delays
Delivery estimates may be affected by courier operations, weather, transport disruptions, public holidays, security restrictions, customs clearance or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate material delays and assist with tracking or investigation where necessary.
7. Incorrect Address, Failed Delivery or Refused Shipment
If delivery fails because of an incorrect address, an unavailable recipient, repeated failed delivery attempts or refusal to accept the parcel, we will coordinate with the courier to determine the available options.
If the parcel is returned to us, reasonable additional shipping or re-dispatch costs attributable to the customer's error may be payable by the customer, where permitted by law and communicated appropriately.
Any resulting cancellation or refund will be handled according to the applicable order terms and law.
8. Inspecting Your Parcel
Please inspect the outer packaging upon delivery. If the package appears damaged, opened or tampered with, document its condition and notify the delivery personnel where possible.
For valuable jewellery, we recommend recording an unedited video while opening the parcel, showing the shipping label, packaging, seal and contents.
If an item appears damaged, incorrect or missing, contact us as soon as possible, preferably within 24 hours, with your order number, photographs, video evidence and packaging details.
This recommended reporting period helps us investigate promptly and does not remove any legal rights available to the customer.
Please retain the packaging until the matter is resolved.
9. Lost or Undelivered Shipments
If your parcel appears lost or is marked delivered but has not been received, contact us promptly.
We will make reasonable efforts to investigate the matter with the courier and pursue any applicable claim. A tracking status alone will not prevent us from reviewing credible evidence of non-delivery.
Any remedy required by applicable law will be provided accordingly.
10. International Shipping
International shipping is available only where confirmed by us before the order is accepted.
Import duties, customs charges, local taxes, brokerage fees and other destination-country charges may apply. Unless agreed otherwise in writing, the customer is responsible for destination-country charges lawfully payable by the recipient.
International orders are subject to applicable Indian export requirements and the import laws of the destination country. Delivery may be affected by customs clearance and regulatory procedures.
11. Contact Us
For shipping enquiries, delivery updates or shipment complaints:
Deendayal Soni and Sons Jewellers
Jaipur, Rajasthan, India
Email: isudhansh@gmail.com
Phone: +91 80786 96056
Additional contact: +91 94143 26330
Please include your order number in your communication.
12. Policy Updates
We may update this policy to reflect operational or legal changes. The version applicable to an order will be determined in accordance with applicable law and the terms communicated when the order was placed.
Nothing in this policy excludes any consumer right or remedy that cannot lawfully be excluded.