1. Introduction
Deendayal Soni and Sons Jewellers ("we", "us", "our") respects the privacy of visitors and customers who interact with our website, contact us, place orders or use our services.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with enquiries, quotations, customised jewellery orders, payments, shipping and customer support.
We aim to handle personal information responsibly and in accordance with applicable law.
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact information
- Name.
- Mobile number and email address.
- Billing and delivery address.
- Recipient details required for shipping.
- Business or tax information required for invoicing or legal compliance.
Order information
- Products viewed, requested or purchased.
- Order numbers, quotations, invoices and payment status.
- Design references, sketches, photographs and CAD files voluntarily provided for customisation.
- Ring sizes, measurements, gemstone preferences, colours and other product specifications.
- Communications concerning orders, manufacturing, shipping, complaints and after-sales support.
Payment information
We may receive transaction references, payment confirmations, amounts and payment status necessary to reconcile payments.
Payments may be processed by banks, payment gateways and other service providers. We do not intend to store complete payment-card credentials or banking passwords on our own systems.
Technical information
Depending on our website configuration, we may collect IP addresses, browser and device information, pages visited, timestamps, cookies and similar technical or diagnostic information.
3. How We Use Information
We may use personal information to:
- Respond to enquiries and prepare quotations.
- Confirm orders and document approved specifications.
- Manufacture, source and deliver jewellery.
- Process payments, invoices, refunds and legally required records.
- Communicate production and delivery updates.
- Investigate complaints, repair requests, disputes and payment issues.
- Protect our website, business, customers and transactions against fraud or misuse.
- Meet applicable accounting, tax and legal obligations.
- Improve website performance and customer service.
- Send marketing communications where permitted by law and, where required, with your consent.
We will not use information for a materially unrelated purpose without an appropriate lawful basis and any notice or consent required by law.
4. Customer Photographs and Custom Designs
Customers may provide photographs, sketches, measurements or design references for customised jewellery.
We use these materials for the relevant order, production, communication and related service purposes.
Permission to manufacture jewellery does not automatically constitute permission to publish identifiable customer photographs, private conversations or personal order details for advertising.
We will obtain permission where required before using identifiable customer content, testimonials or private order details for promotional purposes.
Our original product photographs, business content and designs are subject to applicable intellectual property rights. Customer-provided material remains subject to the rights and permissions applicable to that material.
5. Sharing Personal Information
We do not sell customers' personal information to third parties as a business practice.
We may share relevant information with:
- Couriers, delivery services and shipping insurers.
- Banks and payment service providers.
- Website hosting, technical support, security and communication providers.
- Analytics or advertising providers, if used and permitted.
- Accountants, professional advisers and authorised representatives.
- Government authorities, regulators, courts or law-enforcement agencies where legally required or lawfully authorised.
- Other parties where necessary to protect legal rights or address fraud, disputes or security incidents, subject to applicable law.
We aim to use appropriate safeguards when third parties process information on our behalf.
Third-party services operate under their own terms and privacy policies.
6. Cookies and Website Analytics
Our website may use essential cookies or similar technologies for functionality, security and session management.
If analytics or advertising technologies are enabled, they may collect information about website usage.
Available cookie controls and browser settings may allow you to manage certain technologies. Disabling some cookies may affect website functionality.
We will implement disclosures and consent mechanisms where required by applicable law.
7. Data Security
We take reasonable security measures appropriate to the nature of the information and the risks involved to help prevent unauthorised access, disclosure, alteration, loss or misuse.
Depending on the systems used, measures may include restricted access, authentication, secure transmission, system updates and backups.
No website or electronic communication method can be guaranteed to be completely secure. We will handle security incidents and applicable notification obligations in accordance with the law.
Please do not send passwords, banking credentials or complete payment-card details through ordinary messages.
8. Data Retention
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, repair administration, dispute resolution, fraud prevention and legal compliance.
Invoices, tax records and other regulated business documents may need to be retained for periods prescribed by law.
When information is no longer required and no lawful retention obligation or other permitted purpose applies, we will take reasonable steps to delete it or render it non-identifiable, as appropriate.
9. Your Privacy Rights and Choices
Subject to applicable law, you may contact us to request:
- Information about personal data associated with your interactions with us.
- Correction of inaccurate or incomplete information.
- Deletion of information that we are no longer required or permitted to retain.
- Withdrawal of consent where processing is based on consent.
- An end to promotional communications.
- Assistance with privacy concerns or complaints.
- Exercise of other rights available under applicable data-protection law.
We may verify your identity before processing a request to protect your information.
Some records may need to be retained for legal compliance, ongoing disputes or other permitted purposes. Where appropriate, we will explain any limitation.
You may contact us to opt out of promotional communications. Necessary communications about active orders, payments, deliveries or legal obligations may continue where permitted by law.
10. Children
Our website and purchasing services are intended for individuals who can lawfully enter into the relevant transaction.
We do not knowingly seek to collect children's personal information in violation of applicable law. Where parental or guardian consent or other safeguards are required, we will follow the requirements applicable to the relevant processing.
Please contact us if you believe a child's information has been collected in circumstances requiring action.
11. Third-Party Websites and Platforms
Our website or communications may link to social media, messaging services, payment providers or other external websites.
We do not control their privacy practices. Information shared directly with those services may be handled under their respective privacy policies and terms.
12. International Data Transfers
Some website, hosting, communication or payment providers may process information outside India.
Where international processing or transfers occur, we will follow applicable Indian legal requirements and any relevant restrictions or safeguards.
13. Contact for Privacy Requests
For privacy-related questions, requests or complaints:
Deendayal Soni and Sons Jewellers
Jaipur, Rajasthan, India
Email: isudhansh@gmail.com
Phone: +91 80786 96056
Additional contact: +91 94143 26330
Please explain your request clearly and provide enough information to help us identify the relevant interaction. Do not send unnecessary sensitive documents.
We will handle requests in accordance with applicable law.
14. Policy Changes
We may update this Privacy Policy to reflect changes in our business, website technology, service providers or legal obligations.
The revised policy will be published with an updated effective date. Where required, we will provide additional notice or obtain consent.
15. Applicable Law
This Privacy Policy is intended to be interpreted in accordance with applicable Indian laws, including data-protection and consumer-protection requirements.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded or restricted.